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COVID-19 Update

For all dental treatment amidst the COVID-19 Pandemic, fill out our COVID-19 Pandemic all Dental Treatment Consent Form. The form must be filled out prior to entering the clinical area of the office. Please fill this out in advance and drop it off with the receptionist.

Download The Form

Please refer to the British Columbia Centre for Disease Control for up-to-date surveillance reports and insightful statistical information about the disease in our province.

BC COVID-19 Data

What will your appointment look like when you visit the office after May 19th?

  • As of spring 2021, we have returned to near-normal capacity.

  • As per governmental guidelines relating to dental offices, you will be required to use hand sanitizer upon entering the waiting room.

  • You will have to complete a COVID-19 risk assessment form prior to entering the clinical areas of the clinic.

  • If you are COVID-19 positive or have travelled internationally within the last two weeks you will be asked to reschedule your appointment to a later date. If it is an emergency you may be seen at a specifically designated time which may be different than your original appointment or you may be referred to an alternate facility.

  • We ask that you attempt to maintain 2m between yourself and other patients in the office wherever possible.

  • There will be plexiglass barriers between you and reception team members.

You will be required to wear a mask in the office aside from the clinical room when you receive treatment.

  • Our goal is to deliver dental treatment to you in the safest possible manner. Although these changes are not convenient for anyone involved, they are designed to protect not only healthy individuals but those of us who are elderly or medically compromised who are at higher risk for complications from any illness. Subtext

Changes we have made:

As we are currently not seeing patients who are COVID-19 positive or suspected of having COVID, the provincial health authority, Worksafe BC and the College of Dental Surgeons have deemed our previously used universal precautions to be more than adequate to reduce the spread of diseases including COVID-19. The addition of mandatory hand sanitization by our patients prior to receiving treatment has been added as a requirement.


Increased cleaning of common spaces, including door handles, countertops and waiting room chairs.


Screening staff every morning before their shift for symptoms of COVID-19 or other respiratory illnesses.


Decreased patient turnover and decreased patient volume in the building at any given time.

 

Optional measures we are implementing are the following:

We have introduced medical-grade filtration units into the operatories made by Surgically Clean Air. We have been using one such unit since 2019 in our waiting room to improve air hygiene, but we have installed new units in all of the operatories, common spaces and administrative offices. These units have multiple forms of filtration including HEPA and carbon filtration along with a germicidal UVC light. The presence of these air filters will also improve air turnover in all clinical areas. Please check out the links below for more information from the manufacturer.


https://www.youtube.com/watch?v=ImtzXUDj6lI

https://surgicallycleanair.com/

Waiting Room Mask Policy

For the protection of staff and other patients in the waiting room, we are asking the patients to wear masks while in the waiting room.

 

If you do not have your own mask then one will be provided for you.

 

Exceptions include:

  • Children 10 and under

  • People with medical conditions that prohibit them from wearing a mask

  • People who are not physically capable of placing and removing a mask

Checking In

  • Look inside the front door to ensure the waiting room is not crowded.

  • Let a reception team member know who you are and fill out the COVID-19 screening form available at the front door. Assessment forms are also available for download from the link above.

  • Hand sanitizer is available on the same table as the screening forms and you will be required to use it prior to taking a seat in the reception or clinical areas.

  • If the waiting room is empty please take a seat, but if there are already several people in the waiting room then please let a staff member know who you are and wait in the hallway or your vehicle if it is convenient. If you are waiting in the hallway or vehicle please ensure that we know where you are so a team member can find you when your clinical room is ready.

  • Masks are currently recommended for patients in the waiting room. If you do not have your own mask then a single mask can be provided to you upon entry to the clinic.

  • As per public health and work safe guidelines for dental offices, successful completion of the COVID-19 risk assessment form along with hand sanitization is required to enter the dental office during our normal working hours.

The Appointment

If you are in for a hygiene appointment (cleaning) then you will be asked to rinse with a diluted hydrogen peroxide rinse. The rinse has shown to notably reduce viral particles in the oral cavity. This helps to protect your hygienist and reduces any type of viral or bacterial aerosol in the room.

 

Your care provider may be wearing a different mask, face shield or gown depending on the practitioner's own preference. At this time there are no dental college or governmental requirements for a gown or face shield for treating COVID-19 negative patients.

 

You will be provided with hand sanitizer at the end of your appointment and it is required that you use it before entering the common spaces of the office (waiting room). You may be asked to wait for your operator for a little while after your treatment is completed so that we can minimize congestion in the waiting room.

 

Medical grade air filtration units are present in every enclosed operatory and our two open concept operatories have a shared unit.

 

At the present time, we are not seeing COVID-19 positive patients or those at high risk for the infection. If you do fall into either of those categories then please contact the office and we can refer you to an office that can treat you but depending on the treatment or examination required we may see you outside of our normal clinical hours and notably different office protocols would apply.

Discharge

We have a goal of minimizing your time in the waiting room to minimize the time patients spend around other patients so please consider this when you are at the office.

 

There are plexiglass dividers that have been installed to separate you from the reception team members.

 

Office Congestion and Patient Volume:

As of 2021, we are functioning near the historic average patient volume. As a result, the reception may be congested at times. We ask that you help us to alleviate congestion by adhering to social distancing as best as is reasonably possible, consider using your vehicle or the hallway to wait until the reception area has cleared out and if you have children, please keep children seated in adjacent seats.

 

If you have any specific concerns about office patient volume or have medical conditions that make you concerned about patient volume please speak to the reception team at least a few days before your appointment.

 

We are in a difficult place in our society where there are people at high risk for serious consequences as a result of COVID-19 while at the same time many of us are at very low risk for any consequences. Our office is currently treating all patients during our normal working hours EXCEPT those positive for COVID-19 or those that are at high risk for the infection. Please respect and help to support the vulnerable members of our patient pool and help protect our staff who are putting themselves in contact with the public every day they come to work by taking steps to minimize the spread of the disease. These changes are hard on everyone. We have spent years striving to create a calm, relaxed and welcoming environment where staff can get to know patients and we hope that we do not lose any of that in our attempt to keep our most vulnerable patients safe.

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