Our team members at Tyler Dental Artz each bring a different set of skills and experiences to the practice. With years of training and experience, they’re also very knowledgeable about their chosen fields and continue to upgrade their skills and knowledge through ongoing training.
Our team is dedicated to giving you the best dental care in a friendly, relaxed and safe environment. Our primary goal is to serve your needs, improve your health and make you smile. We look forward to helping you have the self-confidence to shine.
Dr. Tyler’s Receptionist
Richelle has been a receptionist with our practice since 2002 and is currently manager of our front end operations. Richelle has an amazing ability to organize scheduling and patient care to achieve the best for patients and efficiency in the day-to-day operations of our practice. There are few questions she can’t answer and hardly a difficult situation she can’t manage. Richelle specializes in organizing the complex implant, surgical and full mouth reconstruction cases for Dr. Bill. We were fortunate to have Richelle volunteer with us on 2 of our dental mission trips, one to Thailand and one to Africa — she was most valuable in helping us maximize our efficiency in treating as many very needy people as we possibly could.
Dr. Smillie’s Receptionist
Rae has a warm smile and unfailing cheerfulness that are a pleasant welcome to all who enter our office. She has worked in the healthcare field for 13 years starting in a hospital setting and transitioning into dentistry in 2010. Her experience as a front end dental administrator and assistant office manager make her a very knowledgeable and competent member of our team. Rae is also passionate about getting to know our patients and learning what their dental goals are, ensuring their dental experience is a positive one. In her free time, Rae loves to travel and spend time with her husband and her rescue dog.
After graduating with her B.Sc. degree from Thompson Rivers University in Kamloops, Megan worked as a very hands-on chairside assistant for a cosmetic dentist to gain a better understanding of the field of dentistry. After two years of assisting experience, Megan decided to further her education and pursue a career as a dental hygienist. Megan graduated with high honours from the Vancouver College of Dental Hygiene in February 2015 and brings to the office a fresh attitude, bubbly personality and a passion for oral health. Her attention to detail and enthusiasm to maintain high and current standards in the delivery of periodontal care ensure patients are receiving optimal oral care and education. Her gentle touch, and calm and kind demeanour makes you feel well taken care of in a friendly and positive atmosphere.
Natasha is part of our administrative team, specifically our patient account manager and statistician. She does a great job at making sure we are all working efficiently for the best care of our patients. Along with our receptionists and treatment coordinator, she is there to help our patients understand their dental plans and help them receive their maximum benefits. Natasha’s experience as a former receptionist and accounts manager make her the perfect person for this valuable position. Like many of us at Tyler Dental Artz, Natasha is a dog lover - ask her about her Blue Healer or Border Collie.
Terry manages our business accounts and has been with us since 2005. Her competent and efficient behind-the-scenes bookkeeping skills have allowed the rest of us to concentrate on providing quality dental care. Terry has contributed many volunteer hours on behalf of cancer, and countless people have benefited from her dedication to that worthy cause.
Ruth has been a dental hygienist with us since 1994. She is very experienced and competent, and her French accent and infectious laugh always put smiles on our faces. Her dedication to the profession of dental hygiene and motivation to always continue her education has allowed us to always provide state-of-the-art hygiene care. Ruth volunteered her time and skills on 1 of our dental mission trips to Thailand. The care and education that she gave the underprivileged people she treated was most valuable and much appreciated.
Jacquelyn is a full-time dental hygienist who not only has exceptional skills as a hygienist but has a certified dental assisting (CDA) background that is valuable in understanding total care and treatment. Her caring and gentle manner is sure to guarantee a positive experience while patients receive comprehensive periodontal attention.
Brenda has been an important member of our team since 2005. She is a very skilled and caring CDA on Dr. Bill’s team who excels in assisting with complex surgical and implant procedures. Her knowledge, attention to detail and comforting manner give our patients confidence and security in all situations. Brenda can always be counted upon to go that extra mile for the entire team, as well as our patients. She has also been valuable in helping organize supplies for our dental mission trips, and we were fortunate to have her join us for 1 of our mission trips to Thailand.
Patti is a certified dental assistant and is part of Dr. Ian’s clinical team. Her dental experience, experience owning and operating her own businesses, and her vivacious personality are a winning combination when it comes to relating to our patients. The sparkle she adds to our team is priceless — with Patti, you can count on her professional care to also be a fun experience.
Roberta is a certified dental assistant and has been a part of Tyler Dental Artz for many years, with breaks for having and raising her 2 boys. She is currently part of Dr. Bill’s clinical team. Roberta has many years of experience in varied offices, including a specialty practice in Vancouver, and is therefore a never-ending source of information for our patients and staff regarding dental procedures and techniques. Roberta has an endless supply of energy and you know with her around, things happen!
Nicole is a certified dental assistant working with Dr. Smillie. She graduated with an award for clinical excellence and this high standard is obvious in her daily attention to detail and efficiency. Nicole has continued her education with training in oral sedation and dental implants and over the years has had much experience working with oral sedations and children. Patient care and comfort are her priorities and so young and old patients are put at ease in her care Apart from her professional life, Nicole enjoys skiing and trail running and spending time her with husband and young daughters.
Andra is the treatment coordinator for Tyler Dental Artz. This position has many roles and Andra embraces them all with her typical enthusiasm and commitment to excellence. She is often the person who introduces someone new to our office and guides you through the new patient experience. She can also be the liaison between a patient and the clinical operations, particularly when comprehensive treatments are considered. She will take the time necessary to consult with patients so that options are understood, financial arrangements are in place and all steps are taken before treatments commence. Ask Andra a question in German – relearning that language is her current after hours project.